"Although our development and QA teams tested the client on Mac hardware, because of our last minute efforts to improve performance and the possibility that system requirements might change, we decided to prepare several versions of these requirements, with the one to be released depending on the final result," Yoshida added. "As an MMORPG, FFXIV has to display many complex objects at once, and as such it is unavoidably demanding on systems" - Yoshida "Consequently, the system requirements which we should have released were not made available in time, which was a serious problem. "Up until the official release of the Mac version on June 23rd, we were working to improve the client's performance," he said.
What's more, Yoshida said that "chaos" surrounding the release of the game's Heavensward expansion on June 23 led to Square Enix not devoting enough time to ensuring the Mac edition-which also was released that day-was ready to launch.
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"Had we provided accurate information beforehand, I know many of you would not have purchased the Mac version, which is why we decided to offer full refunds." "Because of this situation, many of you purchased a product which your Mac hardware could not run at even the minimum system requirements, resulting in insufficient performance, for which many of you have expressed your dissatisfaction," Yoshida said. In short, Square Enix announced false information, which meant that some players bought the game expecting their computer could run it, only to find the game struggling mightily. The issues with the Mac version of A Realm Reborn are, in part, related to the game's system requirements. If you bought the game directly from Square Enix's online store, however, all you need to do is fill out this form to receive your refund. Refunds will be available at all retailers, but Yoshida stressed that the process will vary depending on the store. Now, Square Enix has removed the game from sale, announced plans to offer full refunds, and owned up to the problems quite frankly.Ī forum post written by A Realm Reborn producer and director Naoki Yoshida outlines the issues, starting with the refund program. Players immediately reported all manner of performance issues-and they didn't know what was going wrong.
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Square Enix released the Mac version of PC MMO Final Fantasy XIV: A Realm Reborn at the end of June, but the game's launch did not go well.
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